Return & Refund Policy

At Digital Kade, we aim to provide a transparent and fair shopping experience. Please read our return and refund guidelines carefully before making a purchase. This policy applies to all purchases made via our Website, Uber Eats, and PickMe Market.

1. The 6-Day Inspection Window

We provide a 6-day return window from the date you receive your item. This window is strictly for reporting and returning products with manufacturing defects.

• Eligibility: To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with original tags, and in its original, undamaged packaging.

• Proof of Purchase: You must provide the receipt or proof of purchase.

• Non-Returnable Items: We do not accept returns for:

  • "Change of mind" or purchasing the wrong model/color.
  • Items with broken manufacturer seals (unless a factory defect is verified).
  • Sale items or gift cards.
  • Personal care goods, custom products, or hazardous materials.

2. Our Testing & Dispatch Protocol

To ensure the integrity of our inventory:

• Factory-Sealed Integrity: We prioritize delivering items in their original, unopened packaging. We do not individually test every product before dispatch to ensure you receive a brand-new, unsealed item.

• Pre-Testing Request: We will only perform a functional test of a device prior to shipping if specifically requested by the customer in the order notes or via message at the time of purchase.

• Local Seals: Some items are briefly opened solely to apply local warranty identification seals; this is not a product test.

3. How to Start a Return

To start a return, you must contact us at digitalkadelk@gmail.com.

• Authorization: Items sent back to us without first requesting a return will not be accepted.

• Return Address: Once authorized, items must be sent to:

  Digital Kade > No. 189 Sri Saranankara Road, Dehiwala.

• Shipping Costs: The customer is responsible for all return shipping charges. We strongly recommend using a trackable courier service, as we are not responsible for items lost in transit during a return.

4. Inspection and Evaluation

Upon receiving your return, our technical team requires 2–7 business days (longer for power banks) to inspect the device.

• We will evaluate the issue to determine if the fault is a manufacturing defect or caused by external factors (misuse, power surge, or physical damage).

• We will notify you once the inspection is complete and let you know if the refund or exchange was approved.

5. Refund Process

If your return is approved, you will be automatically refunded on your original payment method within 8 business days.

• Bank Processing: Please remember it can take additional time for your bank or credit card company to process and post the refund.

• Delayed Refunds: If more than 15 business days have passed since we approved your return, please contact us at digitalkadelk@gmail.com.

6. Damages, Issues, and Warranty Exclusions

Please inspect your order upon reception. We cannot offer refunds or exchanges for issues caused by:

• Physical Damage: Drop damage, cosmetic wear, or tampering.

• Liquid Damage: Any liquid penetration, even in IPX-rated devices.

• Power Issues: Damage from high-voltage fluctuations, burns, or using incorrect charging adapters (especially for Power Banks).

• Software Misuse: Interrupted updates or installation of third-party/unauthorized operating systems.